we are dealing with an outage at the moment on our main server. We are looking to change it as soon as possible. Hopefully start of next week. We are frustrated, we know some people will ask for refunds but we really do not recommend as we will have it fixed as we have a new much stronger server on standby to be installed. While we are waiting for ... Read More »
There seems to be a fair amount of people complaining about 3/3 connections so the limit has been raised to 5. This does not mean you should connect 5 devices. It is there to keep connections free for you to connect without any issue. We never recommend anyone using 1 account for multiple devices. The spare connections are to swap servers if ... Read More »
Automatic Subscriptions Cancelled if you made an order before 23/10/20 due to paypal closing our account these subscriptions will not renew automatically and a completely new order must be made upon your renewal date. This is due to paypal closing our account which has now been resolved with a new paypal account, however automatic paypal payment ... Read More »
If you do not want to reach max connection limits. Do not swap servers. Do not use more than 1 device per account. If you get max connection limit. Buy another account or wait for connection limit to drop its that simple really. If you swap and mess with servers your connection will take time to lose the previous connection. Do not complain to ... Read More »
Please refer to this guide to cancel recurring payments for subscription to the VPN https://www.paypal.com/uk/smarthelp/article/how-can-i-find-my-pre-approved-payment-agreements-faq1916 Please be aware that once this is cancelled you will habe to resubscribe manually when your subscription runs out. For example,Each monthOr Each year. Read More »
The issue to pay via paypal has now been resolved. Sorry for the inconvenience caused.
If you would like to keep up to date much faster by notifications straight to your mobile device you can do so by joining our dedicated telegram channel available for all of our customers. Get the telegram app and click the link below to join:
https://t.me/joinchat/AAAAAFcJ_-CWOMeyXc8y2g
It is reported that FHD & HD can often freeze via VPN. The VPN does not have any issue there it is simply down to running through a second lot of servers it is hard for it to remain stablized during peak periods. We can advise at this current time to try use SD on live streaming until we can discover a method to help with higher quality video ... Read More »
this is a quick guide for the VPN router on amazon.https://www.amazon.co.uk/GL-iNet-GL-MT300N-V2-Converter-Pre-installed-Performance/dp/B073TSK26W(PLEASE NOTE) there is a little yellow switch on the front of the router (next to reset) keep that switch to the left.VPN Router Guide. User must first connect the VPN router to their main router using ... Read More »
BUFFERING / FREEZING ISSUES (POOR INTERNET SPEED) You may find that your internet connection cannot handle full HD streaming and in some worse cases HD. This is due to internet download speed. When using a VPN you need to have a decent fibre optic internet connection. You can test your home internet speed via VPN using the mobile android app then ... Read More »
